Refund Policy

Effective Date: 01 January 2026 | Last Updated: 01 January 2026

This Refund Policy applies to all paid transactions on the Caspr platform (caspr.ai), operated by Caspr Holding Pte Ltd (UEN: 202630032C), 160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore 068914.

How Caspr Billing Works

Caspr uses a Research Budget model. You authorise a monthly Research Budget — a single monthly charge that funds both platform access and analyses. You only pay for what you use. Unused analysis balance carries forward automatically and is never forfeited while your subscription is active.

For a full explanation of how billing and charges work, see our Pricing page.

What Is Refundable

Unused Analysis Balance — Always Refunded on Cancellation

When you cancel your subscription, any remaining paid analysis balance is refunded in full. Caspr does not retain funds for analyses you did not run.

• Refund amount: your remaining paid analysis balance at the time of cancellation
• Processed automatically — no request required
• Issued to your original payment method within 5–10 business days

Unused Top-Up Balance

If you added funds to your account outside of your monthly subscription (a top-up), any unused portion of that top-up is refunded on cancellation under the same terms as your paid analysis balance.

Platform Fee — First Charge Only

If you cancel your account within 7 days of your very first paid charge, the platform fee from that cycle is refunded in full. This applies once per account, on your initial charge only.

What Is Not Refundable

• Completed analyses — Output was delivered. The analysis cost is non-refundable once a report has been generated.
• Ongoing platform fee (after the first 7 days) — Platform access, Caspr Monthly Brief, and Caspr Signals were available for the billing period.
• Premium Data Add-on (once data is fetched) — The cost of third-party data is incurred at the time of the query and cannot be recovered.
• Free Trial balance — The $100 gifted on account creation is a promotional credit, not a paid amount, and is not refundable.
• Promotional credits and Research Dollars — Gifted credits are non-refundable under all circumstances.

Analysis Failures — Automatic Credit

If an analysis fails to produce output due to a Caspr system error, the full cost of that analysis — including any Premium Data Add-on that was charged — is automatically credited back to your paid analysis balance within 24 hours. You do not need to contact us.

You will receive an email confirming the credit amount and your updated balance.

Premium Data Add-on — partial source failure: If a Premium Data Add-on is included in your analysis but the data source fails to return results, the add-on cost is credited back to your balance automatically. The analysis may continue without that data source.

Output Quality Disputes

If you believe an analysis produced materially inaccurate or incomplete output, contact us at legal@caspr.ai with your account details and the analysis in question. We will review the case and may issue a discretionary credit at our judgment. This is not a guaranteed refund pathway and is assessed case by case.

Refund Process

• Refunds are issued to the original payment method used at the time of charge.
• Processing time: 5–10 business days, depending on your card network and bank.
• All amounts are denominated in USD. If your bank account is in another currency, your bank applies the exchange rate at the time of the refund. Caspr is not responsible for exchange rate differences.
• If your original payment method is no longer valid (expired card or closed account), contact us at legal@caspr.ai and we will arrange an alternative refund method.

Cancellation Before Renewal

To avoid being charged for the next billing cycle, cancel your subscription before your monthly renewal date. You can cancel at any time from your account settings.

After cancellation, your access continues until the end of the current billing period. Your remaining paid analysis balance is refunded automatically at the point of cancellation — you do not need to wait until the billing period ends.

Chargebacks

If you initiate a chargeback with your bank for a charge that relates to a delivered analysis, we will contest it with evidence of delivery. If a chargeback is found to have been made in bad faith (output was received and used), the account may be permanently terminated.

If you have a concern about a charge, contact us at legal@caspr.ai before initiating a chargeback. We resolve legitimate billing issues promptly.

Contact

For any refund-related questions, contact us at:

Caspr Holding Pte Ltd
160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore 068914
Email: legal@caspr.ai

We aim to respond to all billing queries within 2 business days.

This document was last updated on 01 January 2026.